Terms & Condition

Welcome to Xenia International (OPC) Pvt. Ltd. (“we,” “our,” or “us”). By accessing or purchasing from our website or physical store, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.

1. Products and Descriptions

  • We offer handcrafted home dĂ©cor items. Due to their handmade nature, slight variations in color, size, or design may occur. These are not considered defects but part of the product’s uniqueness.

  • All product descriptions, images, and prices are subject to change without prior notice.

2. Orders and Payment

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our sole discretion.

  • Payments must be made in full at the time of purchase using accepted payment methods.

  • All prices are listed in INR and include applicable taxes unless otherwise stated.

3. Shipping

  • Orders are processed within 1–3 business days and shipped to the address provided at checkout.

  • Delivery times may vary based on location and courier service. We are not responsible for delays caused by third-party logistics providers.

4. Returns and Refunds

  • Please refer to our Return & Refund Policy for details regarding returns, damaged items, and refunds.

  • Refunds are processed to the original payment method within 3–5 business working days after the return is approved.

5. Intellectual Property

  • All content on our website and promotional materials—including logos, product images, text, and designs—is the intellectual property of Xenia International (OPC) Pvt. Ltd. and may not be used or reproduced without permission.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability is limited to the purchase price of the item in question.

7. Privacy Policy

  • We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more details on how we collect and use your data.

8. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.