Return & Refund Policy
Thank you for shopping with Xenia International (OPC) Pvt. Ltd.. We take pride in the quality and craftsmanship of our home décor and handicraft products. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- We accept returns within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- To initiate a return, please contact us at xeniainternationalecom@gmail.com or call us at 6378946021 / 9928668912 with your order details.
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos of the item and packaging. We will arrange for a replacement or refund as applicable.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be credited to the original payment method within 3–5 business working days.
- Please note that shipping charges (if any) are non-refundable unless the return is due to our error.
Company Information
Xenia International (OPC) Pvt. Ltd.
No. 153, Palm Arcade, 2nd Floor, 1st Main Road, 3rd Stage,
Near BDA Complex, HBR Layout,
Bangalore – 560043
📧 xeniainternationalecom@gmail.com
📞 6378946021 / 9928668912